At Fika Health and Wellness Inc., your privacy matters. We know that reaching out for therapy or even visiting a mental health website can feel personal. This page explains in plain language how we protect your information and what happens when you contact us.

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When you visit our website, we collect limited, non-identifiable information such as which pages you view or how long you spend on the site. This helps us understand how people use our website and improve it over time. None of this data identifies you personally.

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If you fill out a contact form or email us, we use the details you share such as your name, email, or phone number only to respond to your inquiry. Please avoid including detailed health or diagnostic information in your message. Submitting a form or sending an email does not create a therapeutic relationship or client record. If you do not begin therapy, we delete or anonymize your inquiry within 90 days.

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If you decide to work with a Fika therapist, your information becomes part of a confidential health record protected under Canadian health privacy laws. We collect only what is necessary for your care, store it securely in Jane App (a PHIPA compliant electronic health record system), and retain it for the time required by law.

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We never sell or share your information for marketing. We only disclose information with your consent or when required by law, such as in emergencies or professional audits.

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Fika Mental Health Inc. is the Health Information Custodian (“HIC”) under the Personal Health Information Protection Act, 2004 (PHIPA) and other substantially similar provincial privacy laws. This means that Fika Mental Health Inc. is legally responsible for the custody and control of all personal health information collected in connection with therapy, assessment, and consultation services.

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All therapists, contractors, students, and administrative staff providing services through Fika Mental Health Inc. act as agents of the HIC. Agents are authorized to collect, use, and disclose personal health information only as directed by Fika and only for purposes consistent with PHIPA, applicable privacy legislation, professional standards, and this Privacy Policy.

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If you wish to access, correct, or withdraw your information, or have questions about how your data is handled, please contact us at admin@fikamentalhealth.com.